Return & Refund Policy

At URAPRA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns

  • Returns are accepted within 7 days of receiving your order.

  • Products must be unused, unopened, and in their original packaging.

  • Items that have been opened, used, or damaged by the customer are not eligible for return.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval status.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund where applicable.

Non-Returnable Items

  • Opened or used skincare products

  • Gift cards

  • Clearance or sale items (unless damaged or incorrect)

Contact Us

For any questions regarding returns or refunds, please contact our customer support team. We are happy to assist you.